Our Elves have been hard at work this festive season and are now taking some well deserved time off for Christmas. The warehouse and Customer Services are closed from 24th December, reopening on the 30th December.

Any orders placed after 12pm on the 23rd December will be shipped after our team is back to work on the 30th. Our standard 3 working day packing period may be extended slightly for us to catch up - please bare with us, we will be fulfilling orders and getting back to all enquiries as quickly as possible!

Orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer flat rate shipping. Choose from Royal Mail 1st or 2nd class (UK), Courier (Most of mainland GB), European or International.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@their-nibs.com with your name and order number, and we will look into it for you.

Orders shipping outside the UK may be subject to your own country's import charges, taxes and duty.

Return shipping is not included.

Their Nibs has a 30 day No Quibble Guarantee on items purchased.

Extended Christmas Returns

For the festive season, we’re pleased to offer an extended returns policy to make gift-giving easier! Any purchases made between 1st November and Christmas Day can be returned until 31st January. This means you have extra time to ensure everything is just right.

Want to send something back to us?

No problem, returns are simple!

Send the product you want to return back to us within 30 days of purchase, with a note of your name, order number and either a return or exchange request. We will refund you for the items, or exchange if you need a different size!

Gift boxes are non refundable. Gift cards are non refundable.

For hygiene reasons, swimwear is only eligible for return or exchange if the protective strip in the gusset is intact and has not been removed

**PLEASE DO NOT USE STAPLES TO CLOSE RETURN PARCELS**

THEIR NIBS

Unit 18
West Telferton
Edinburgh
EH7 6UL

If there are any problems with any of the items in your order please contact us at info@their-nibs.com